FAQ · 22SIM
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From activation and device compatibility to pricing, coverage and refunds. Browse the category you need below.
From $2
Plans
220+
Countries
24/7
Support
< 60s
Activation
Categories
Getting started with 22SIM
4 questions
What is 22SIM?
22SIM is a global eSIM provider for travel, operated by TM APP GENERAL TRADING CO. WLL, registered in Kuwait City. We offer instant-activation mobile data plans for travelers and businesses in more than 220 destinations , with transparent pricing from $2, no roaming fees, and 24/7 customer support in Arabic and English.
What is an eSIM and how is it different from a physical SIM?
An eSIM (Embedded SIM) is a digital SIM built directly into your phone. Instead of inserting a physical card, you install a digital eSIM profile by scanning a QR code or tapping an activation link in the 22SIM app. The technology is fully GSMA-compliant and works on virtually every eSIM-capable smartphone released since 2018.
How does 22SIM work?
After purchasing, you will receive a message containing a QR code. Scan the code on your smartphone before traveling, then activate the service with a single tap upon arriving at your destination.
Is 22SIM safe and reliable?
Yes. 22SIM is operated by TM APP GENERAL TRADING CO. WLL, legally registered in Kuwait. We use encrypted connections, secure payment processors, and GSMA-compliant eSIM provisioning technology. Our iOS and Android apps are approved by Apple and Google.
Coverage & destinations
4 questions
Which countries does 22SIM cover?
22SIM provides eSIM coverage in more than 220 destinations and regions worldwide, including all GCC countries, Europe, North America, most of Asia, and parts of Africa and Oceania. You can choose local (single-country), regional, or global multi-continent plans.
Does 22SIM work in Saudi Arabia?
Yes. Full eSIM coverage across Saudi Arabia, including Riyadh, Jeddah, Makkah, Madinah, Dammam and Khobar, through partnerships with STC, Mobily and Zain on 4G and 5G. Saudi plans start from $4.50 for 1GB over 7 days.
Does 22SIM work for Hajj and Umrah?
Yes — 22SIM is one of the most popular eSIM choices for pilgrims, with dedicated plans for Makkah, Madinah and Jeddah in durations that match typical Hajj and Umrah trips (10, 15 or 30 days), plus Arabic-speaking support around the clock during the season.
Does 22SIM support 5G?
Yes, wherever local carriers offer 5G coverage at your destination, with automatic fallback to 4G LTE elsewhere for the best available speed — no extra settings needed.
Device compatibility
7 questions
Is my phone compatible with 22SIM?
Most modern phones (iPhone XS and later, recent Samsung Galaxy devices, and Google Pixel) support eSIM technology.
Can I use 22SIM on two devices at the same time?
Each 22SIM eSIM is tied to one device after first installation and can’t be transferred. To use 22SIM on multiple devices, purchase a separate plan for each — manageable from the same account.
Can I use 22SIM as a mobile hotspot?
Yes, all 22SIM plans support tethering and personal hotspot. Hotspot usage is deducted from your plan’s data balance; for heavy use we recommend larger data packages.
Can I keep my WhatsApp number while using 22SIM?
Yes, the eSIM provides internet data, so you can continue using your current number for WhatsApp and regular calls.
Do I need to download an app?
لا يشترط ذلك: شريحة 22SIM Web تُشترى وتُفعَّل من المتصفح مباشرة، أما تطبيق 22SIM Connect فيتيح لك إدارة باقاتك وإعادة تعبئتها في أي وقت.
Will I still receive OTP verification codes while traveling?
Yes, on your home SIM. Keep it active and use 22SIM purely as a secondary data line.
Can I use a single SIM card in more than one country?
Yes, choose a regional plan—such as one for the Gulf states or the European Union—as it covers multiple countries with a single SIM card, eliminating the need to purchase a new plan at every border.
Pricing & payment
3 questions
How much does 22SIM cost?
Plans start from $2: Saudi Arabia 7 days/1GB from $4.50, USA 30 days/5GB from ~$19, and the global 7-day plan (220+ destinations) from $9. No hidden fees, no contracts, no auto-renewal.
What payment methods does 22SIM accept?
Apple Pay, Google Pay, all major credit cards, plus regional methods like mada and KNET. All payments are processed through encrypted, PCI-DSS-compliant gateways.
Can I get a refund?
Yes. If your eSIM doesn’t work and support can’t resolve the issue, you’re entitled to a full refund within 30 days of purchase. Activated eSIMs with data already used aren’t refundable unless a technical fault is confirmed.
Troubleshooting & support
2 questions
My 22SIM eSIM won't activate — what should I do?
First, ensure that data roaming is enabled for the eSIM and that it is selected as the data line, then restart your phone. If the issue persists, contact the support team via WhatsApp—available around the clock.
How do I contact 22SIM customer support?
Through in-app chat, the help center, or the contact form — in Arabic and English, with an average response time under 5 minutes during the day.
Still have questions?
Our support team is available around the clock in Arabic and English — through the app or the help center.