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22SIM Frequently Asked Questions​

Every answer, one search away

From activation and device compatibility to pricing, coverage and refunds. Browse the category you need below.

2$+

Plans from

200+

Countries

24/7

Support

<60s

Activation

Getting started with 22SIM

4 questions

22SIM is a global eSIM provider for travel, operated by TM APP GENERAL TRADING CO. WLL, registered in Kuwait City. We offer instant-activation mobile data plans for travelers and businesses in more than 220 countries, with transparent pricing from $2, no roaming fees, and 24/7 customer support in Arabic and English.

An eSIM (Embedded SIM) is a digital SIM built directly into your phone. Instead of inserting a physical card, you install a digital eSIM profile by scanning a QR code or tapping an activation link in the 22SIM app. The technology is fully GSMA-compliant and works on virtually every eSIM-capable smartphone released since 2018.

It takes 3 simple steps. Download the 22SIM app and choose the plan for your destination, complete your purchase securely via Apple Pay, Google Pay or a credit card, then scan the QR code or tap the install link — your eSIM activates automatically as soon as you arrive in a covered country. The whole process takes under 60 seconds.

Most phones released in the last few years support eSIM. Check your device settings for an “Add eSIM” or “Add Cellular Plan” option before you start.

Coverage & destinations

4 questions

22SIM provides eSIM coverage in more than 220 countries and regions worldwide, including all GCC countries, Europe, North America, most of Asia, and parts of Africa and Oceania. You can choose local (single-country), regional, or global multi-continent plans.
Yes. Full eSIM coverage across Saudi Arabia, including Riyadh, Jeddah, Makkah, Madinah, Dammam and Khobar, through partnerships with STC, Mobily and Zain on 4G and 5G. Saudi plans start from $4.50 for 1GB over 7 days.
Yes — 22SIM is one of the most popular eSIM choices for pilgrims, with dedicated plans for Makkah, Madinah and Jeddah in durations that match typical Hajj and Umrah trips (10, 15 or 30 days), plus Arabic-speaking support around the clock during the season.

Most phones released in the last few years support eSIM. Check your device settings for an “Add eSIM” or “Add Cellular Plan” option before you start.

Yes, wherever local carriers offer 5G coverage at your destination, with automatic fallback to 4G LTE elsewhere for the best available speed — no extra settings needed.
 

Device compatibility

5 questions

Most smartphones released since 2018 support eSIM (iPhone XS and later, Samsung Galaxy S20 and later, Pixel 4 and later). Check under Settings → About → EID, and make sure your phone is carrier-unlocked.

Each 22SIM eSIM is tied to one device after first installation and can’t be transferred. To use 22SIM on multiple devices, purchase a separate plan for each — manageable from the same account.

No — Web is built to be disposable by design. Once it’s used, simply get a new one whenever you need it again. If you want an eSIM you keep long-term, Connect is the right choice.

Yes, all 22SIM plans support tethering and personal hotspot. Hotspot usage is deducted from your plan’s data balance; for heavy use we recommend larger data packages.

Yes. 22SIM provides data only and doesn’t replace your regular number. Your home SIM stays active for calls, texts and WhatsApp, while 22SIM handles the data connection.

Yes, on your home SIM. Keep it active and use 22SIM purely as a secondary data line.

Pricing & payment

3 questions

Plans start from $2: Saudi Arabia 7 days/1GB from $4.50, USA 30 days/5GB from ~$19, and the global 7-day plan (100+ countries) from $9. No hidden fees, no contracts, no auto-renewal.

Apple Pay, Google Pay, all major credit cards, plus regional methods like mada and KNET. All payments are processed through encrypted, PCI-DSS-compliant gateways.
Yes. If your eSIM doesn’t work and support can’t resolve the issue, you’re entitled to a full refund within 30 days of purchase. Activated eSIMs with data already used aren’t refundable unless a technical fault is confirmed.
 
 

Troubleshooting & support

2 questions

Check that your phone supports eSIM (EID), is carrier-unlocked, and that data roaming is turned on for the 22SIM line. If the issue persists, contact 24/7 support through the help center.
Through in-app chat, the help center, or the contact form — in Arabic and English, with an average response time under 5 minutes during the day.
 
 

Still have questions?

Our support team is available around the clock in Arabic and English — through the app or the help center.

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